Refund and Returns Policy

At Afifaincubator, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes, you may need to return a product. This Returns Policy outlines our guidelines and procedures for returns, exchanges, and refunds.

• Eligibility for Returns

To be eligible for a return, the following conditions must be met

You must initiate the return process within 3 days from the date of purchase.
The product must be unused, in its original packaging, and in the same condition as when it was received.
The product should be in resalable condition with all accessories, tags, and labels intact.
Fragile products may not be eligible for returns. Please check the product description for details.

• Initiating a Return

To initiate a return, please follow these steps

Contact our customer support team at afifaincubator@gmail.com
to request a return authorization.
Provide your order number, the reason for the return, and any relevant details.
Our team will guide you through the return process and provide you with a return shipping label if applicable.

• Return Shipping

If the return is due to our error or a defective product, we will cover the return shipping costs.
If the return is for any other reason (e.g., change of mind or ordering the wrong product), you may be responsible for return shipping costs.
Please ensure that the product is securely packaged to prevent damage during transit.

• Inspection and Processing

Once we receive the returned product, it will undergo a thorough inspection to ensure it meets our return eligibility criteria.
We will notify you via email of the status of your return and whether it has been approved.
Approved returns will be processed promptly.

• Refunds and Exchanges

If your return is approved, you may choose between a refund or an exchange for an eligible product of equal or lesser value.
Refunds will be issued to the original payment method within 7 days of approval.
Exchanges will be processed once the returned item is received and inspected.

• Contact Us

If you have any questions or need further assistance regarding our returns policy, please contact our customer support team at afifaincubator@gmail.com \ +88 01940-384844